A virtual appointment is a secure video session with a physiotherapist. While similar to Zoom or FaceTime, we use encrypted, privacy-compliant software to ensure your session is safe and confidential.

Virtual appointments are also referred to as telerehabilitation, online physiotherapy, virtual physio, or video consultations. All of which provide the same professional physiotherapy guidance.

Note: Virtual sessions do not include hands-on treatment or modalities

Virtual sessions can address a variety of concerns, including:

• Posture guidance and correction

• Ergonomic workspace guidance

• Exercise progression or prescription

• Advice for aches, pains, or musculoskeletal injuries

• Injury assessment and management

• Personalized strategies for ongoing wellness and movement

Virtual physiotherapy is flexible, effective, and designed to support your health from the comfort of home.

Most extended health benefit plans cover virtual physiotherapy appointments, but we recommend contacting your provider to confirm your coverage.

• Payment is made via credit card through a secure, encrypted system at the time of the appointment.

• After payment, a receipt will be emailed for submission to your insurance provider for reimbursement.

To ensure your session runs smoothly:

• Photo ID (for your first appointment)

• A clear, safe space in your home to move freely

• Reliable Wi-Fi connection

• Location and emergency contact information

• Alternate communication method in case the session disconnects

After booking, you’ll receive an email with instructions and a link to join your session.

1. Complete the intake and consent forms before your appointment.

2. Follow the instructions for the best browser and device setup to avoid freezing or disconnecting.

3. If you experience issues, check your inbox for troubleshooting instructions or have your phone nearby. Your physiotherapist will contact you to help resolve any problems.