Frequently Asked Questions
Do I need a doctor’s referral to receive physiotherapy treatment?
A referral from your doctor is not required, however some extended health benefit plans require a medical referral. Therefore, it is best to first check with your insurance provider first.
What should I wear?
For your session, we recommend comfortable, loose-fitting clothing or workout attire. You may need to expose the area being treated, so please wear clothing that allows you to move freely and makes it easy for your physiotherapist to work with you.
Does MSP (Medical Services Plan of British Columbia) cover any of my physiotherapy sessions?
MSP (Medical Services Plan of British Columbia) does not cover physiotherapy sessions. Payment is required at the time of your appointment. We will provide a receipt that you can submit to your extended health benefits provider for reimbursement.
I was in a motor vehicle accident (MVA), do you accept MVA claims?
While we’re not currently able to process MVA claims, we’re happy to assess and treat patients injured in a motor vehicle accident on a private-pay basis. If you have any questions or need clarification, don’t hesitate to reach out - we’re here to help.
How many treatments will I need?
Every body and every injury is unique. During your first assessment, you and your physiotherapist will create a personalized treatment plan and set meaningful, client-focused goals. Together, you’ll map a pathway toward restored balance, function, and ease, with an estimated timeline for reaching your milestones.
How much of my physiotherapy cost does my extended health plan cover?
Everyone's health plan is different. It is best to contact your extended health benefit provider ahead of time to know the extent of your coverage details.
I was injured at work and I plan to claim my physiotherapy treatment through WorkSafeBC. Do you accept WBC claims?
We’re not set up to bill WorkSafeBC directly. If you’ve been injured at work, you’re welcome to book with us as a private client and pay out of pocket. If you plan to submit your injury through WorkSafeBC, please connect with a clinic that is registered to accept those claims before booking your first appointment.
How long is each session?
Initial assessment and treatments are approximately 1 hour in length. Please be advised that there will be a few minutes at the beginning and the end of your appointment allocated for setup and administration. Please visit our “Book an Appointment” page for more details. Follow-up appointments can be 30, 45 or 60 minutes, depending on the individual’s condition.
Do you direct bill my extended health benefits?
No. You are responsible to pay for your appointment upfront with your physiotherapist. We will provide you a receipt that you can submit to your extended health benefit provider for reimbursement. See our “First Appointment” page for more details.
Should I bring my imaging results (i.e x-rays or MRI) to my appointment?
Absolutely! If you have the written report, please bring it with you to your appointment.
Should I still make an appointment to see a physiotherapist if I'm waiting to get my imaging appointment or results (i.e x-rays, MRI, ultrasound)?
Yes, you can still book a physiotherapy appointment even if you do not have imaging. Most diagnosis can be made during the appointment without the need of an image. Often times the treatment plan will be identical with or without an image provided. If your physiotherapist deems that an image is necessary to progress with treatment, you will be referred back to you family doctor for a requisition.